Postage and Delivery

Pick-up is available for customers located within the Rockhampton / Gracemere area. Selected days and times only and must be pre-arranged. 

Free delivery is offered in the same area each Monday for orders over $30.

All parcels are sent via Australia Post using Parcel Post satchels or via Mailman for bulky items. Postage costs are as follows:

Up to 500g: $8

Over 500g and up to 3kg: $13

Over 3kg and up to 5kg: $18

Over 5kg: $20 

Please note: Product dimensions have been considered when determining the weight of a product and therefore the product weight quoted on the website may not reflect the actual product weight. This is mostly in relation to bulky items like wooden toys.

Parcel Post delivery can take up to 10 business days and it is therefore our recommendation that you purchase an Express Post upgrade for $2 in order to ensure your parcel arrives within 3-5 business days. Delivery times will be as per the carrier and Ten Dollar Baby Pty Ltd takes no responsibility for delays caused by the third party.

A confirmation email will be sent to you advising when your order has been shipped and it’s label number for tracking. Ten Dollar Baby aims to dispatch all parcels within two business days however cannot always guarantee this timeframe. If the dispatch timeframe will exceed two business days, you will receive an email advising of the revised dispatch date. All parcels can be tracked by entering the label number provided on the Australia Post tracking system or the Mailman website

If your parcel arrives and is damaged in any way, please contact us as soon as possible so we can take the necessary action in resolving the issue.


 
Ten Dollar Baby